In accordance with the Protection of Personal Information Act 4 of 2013 (“POPI”), the purpose of this privacy policy is set out to detail how, when and why Dearlove Proteas will use your personal information. By using our platform/s, you hereby agree to the processing of your personal information as detailed here.
 

Collection of Information

• When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

We may also collect the following categories of personal information:

• Personal Information and contact details of the recipient

• User information: Personal Information included in correspondence, transaction documents, use of the services or other materials that we process in the course of providing the services. This may include recordings of telephone calls and any Personal Information that may be included in those recordings.   

• Payment details: payment method used, payment amount, payment date;    

• Views, opinions and ratings of products and vendors.

 

How we use the personal data we collect from you?

We will use your personal data for the following purposes:

• To fulfil and process your order

• For customer care purposes

• For marketing purposes

More specifically, we may use your personal data for the following internal business purposes:

• To analyse your browsing and purchasing activity on our website.

• To analyse the demographic data we collect when you place your order or otherwise use our website.

• To analyse customers shopping with us to understand our target audience

• To analyse delivery location data you provide when placing your order to understand the delivery logistics required for our delivery network.

• To analyse your responses to our marketing communications.

• To ensure our online content is presented in the most effective manner for you and your electronic device(s)

• To obtain customer feedback

• To develop and provide new or improved products or services

• For crime and fraud prevention, detection and related matters, including cooperation with the police and similar authorities

• To confirm your identity, as necessary

• To comply with any legal obligation for the purposes of good governance or regulatory guidance with respect to applicable law

• With respect to any legal claims or related guidance by our advisors.

 

Cookie Policy

Cookies provide information regarding the computer used by a visitor. We may use cookies, a small file stored on your browser, where appropriate to gather information about your computer in order to assist us in improving our website. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the website.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled.

You are not required to accept cookies in order to make a purchase. For example, you may place an order through a direct mail or by making a call. However, by making a purchase through our website, you agree to our Cookie Policy.

 

Distribution of Information

We will keep your Personal Information confidential and only share it with others in terms of this Policy, or if you consent to it, or if the law allows or requires from us to share it.

 

Your Legal Rights

You have certain rights in relation to your Personal Information and data. As available and except as limited under POPIA or other applicable laws, you have the following rights in respect of your Personal Information:

-Right of access -Right to rectification -Right to erasure -Right to restrict -Right to object - Right to Data Portability

 

Contact Us

If you have any questions about this Privacy Policy, please contact us via e mail: info@dearloveproteas.co.za
 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.